saTISFACTION SURVEY

Fundamentally, it has remained our highest priority to keep residents safe and ensure families are regularly informed and reassured.

We are delighted to report that in 2025, our residents and their representatives rated the home 98.5% for safety, with visiting professionals awarding 100% and staff 97%.

This represents an overall improvement of 1.7% compared with 2024.

A family member shared:

"I think the home is great, from the previous care homes my dad lived in, Bethel Bethesda is so different. Overall I'm really happy with the care dad receives."

At Bethel Bethesda, we continue to welcome suggestions and recommendations from everyone involved in caring for our residents.

We remain proud of the skills, qualifications, and knowledge demonstrated by our dedicated team — and the 2025 survey results strongly reflect this.

This year, the overall effectiveness rating was 95.8% from friends, relatives & advocates, 98% from visiting professionals, and 96% from staff — an average increase of 3.7%.

A family member shared:

"I feel extremely fortunate that my mother was placed here after a spell in hospital. It has now become her permanent home. Mum is very happy and settled and as a family we are more than happy with the care she receives. The atmosphere of the home is friendly and welcoming. The home is family run, the management is exceptional which filters down to all the staff, who appear to genuinely enjoy working at Bethel. It’s such a peace of mind to have mum here."

Our loving and dedicated team continues to receive ongoing training and support to ensure residents receive the highest standard of care they deserve.

We were delighted to learn that in 2025, families and advocates rated the care provided at an outstanding 100%, while visiting professionals rated it 100% and staff 98% — showing a notable increase of 4.7% compared with 2024.

A family member shared:

“With living away from my mother it’s important to me that she is in a home that I trust to look after her and care for her individual needs. I find Bethel and Bethesda is the perfect place for her to be and feel it’s very reassuring that my mother is there and is being kept as comfortable as possible. They always inform me of any mishaps and issues with my mother whether serious or not and I just feel very grateful to have her there."

At Bethel Bethesda, any issues that arise are addressed quickly and thoughtfully, with residents’ wellbeing always remaining our highest priority.

In 2025, responsiveness was rated at 98.5% by friends, relatives & advocates, 99% by visiting professionals, and 97% by staff — an overall increase of 5.5% compared with 2024.

A visiting professional  commented:

"Bethel and Bethesda is a very well ran home. The approach they take as a family run business makes them a very special care home. The family environment and care and compassion is felt by all members of staff and residents within the home. Staff are always keen to take specialist advice from professionals and work in a transparent manner for residents and family members. I have only positive praise and the highest regard for this care home and its care provisions."

Emily Lumb, our Registered Manager, continues to lead with over 25 years of experience in the Health and Social Care sector. 

Under her leadership, Bethel Bethesda remains a home defined by compassion, professionalism, and a strong sense of community.

In 2025, when asked if the service is well-led, friends, relatives & advocates rated us 97%, visiting professionals 98%, and staff 96% — maintaining the consistently high standards seen in previous years and showing an overall improvement of 1% compared with 2024.

A family member shared:

“All the staff are well trained, friendly and approachable and look after my mums individual requirements extremely well. "